How Many Stores do you have?

Pivot has 4 Divisions

Pivot Geelong was Established in 1876 - Displaying a full range of Wood Stoves, Wood Heaters, Electric Flame Fires, Gas Log Fires, and a large range of Spare Parts 

Pivot Dandenong was Established in 2006 and with Melbourne Largest Showroom Displaying a full range of Wood Stoves, Wood Heaters, Electric Flame Fires, Gas Log Fires, and a large range of Spare Parts 

Pivot New Zealand was Established in 2004, we wholesale our range of stoves and boilers through a large range of stockists through-out New Zealand

Pivot On Line Australia’s 1st Online Spare Parts Web Site – this allows you to buy any spare parts and fireplace accessories online for home delivery

You have a massive range - how do I choose the right heater?

This is where Pivot is different - Our policy is not just to sell a box, but to provide the right product for you.

Our staff are all qualified and experienced and offer to walk you through the options to make sure you buy what is right for you - not just what is in stock.

How do I ring you with a 1300 4 PIVOT Phone No?

1300 4 PIVOT stands for 1300 474 686

What is Pivot's Pricing Policy 

Pivot offer is Trade Prices to the Public Pivot will assist you in your selection and will package up a trade price for your requirements

How do i get a quote?

After assisting you with your selection, we will provide you with a Quote

Does Pivot Geelong & Pivot Melbourne have the same Range?

Yes - Both Stores have the same range, The 700Sm Dandenong Showroom offers a larger display of our products.

How do I order a product?

You can either contact us by phone or email us with your information We require the Following Information - Your Name - Postal Address - Delivery Address - Contact Phone Numbers

How do I pay?

Never email your credit card details... Pivot accepts - Visa Card payment by Phone - Master Card by Phone - EFT Payments (details on our Order Conformation) - Pivot Payment Plan with our Interest Free Payment Options - PayPal - Cheque (Cheques need to be cleared before goods are dispatched) - Cash

I Live interstate - how can i get the goods to me?

Pivot have at our ready an extensive range of transport companies who can arrange goods to be delivered anywhere in Australia

What do the transport do?

Understanding that some of our items weigh up to 450Kg - you will need to be able to handle the delivery on your end For the larger items - we can arrange for them to be delivered to a transport Company Depo close to you for you to collect with a trailer For the smaller items - IPEC or TNT offer delivery to your door

What is the turnaround time from ordering?

Depending on the item and changes you request - we aim to have must stock items dispatched within 48Hours from ordering

What about Warranty?

Pivot has arranged with the manufactures of the heaters a Nationally covered Warranty. We can arrange any warranty to be covered anywhere within Australia

Do you reply to emails?

All emails are replied - we try to offer same day responses, but otherwise - you email will be replied to within 24hours The more information you provide us - the more we can assist you with providing you the right advice

I dont know what I have - How can I identify my product?

We receive many emails with photos of the product you are trying to repair or replace - these emails are greatly accepted

Do you export?

We do Export to New Zealand only

Do you have any other stores in other states in Australia

At this stage -No, Pivot have been in Geelong since 1876 and Melbourne since 2007 - but pivotstove.com.au provides product anywhere in Australia Having a large internet site - we can keep our over heads low and offer very competitive prices to you Our web site is continually involving with new products, images and information added daily

I need more information on a product?

Pivot update our web site regularly and there is more and more down loads available including - Users Manuals - Installation Manuals - Spare Part Manuals Pivot also have an extensive library of information and photos - Let us know what you need and we can email more information to you.

What is your return Policy?

Pivots return rate is .01%. Pivot prides ourselves in supplying the right product to you in the first place Goods returned MUST be in the original packaging and MUST not of been used. We offer Monies back 7day from date of invoice. Custom made goods to your requirements will occur a handling fee

I saw Pivot on EBay - do you sell all products on EBay?

No - Pivot use the EBay and Trading Post to promote over stocks or manufactured run out Specials. These items are also listed in our Monthly Specials EBay is also a great exposure for us - with the Internet lifestyles, we are now only a click away in your home.

How are you Set Up?

Pivots Show Room Pivot have an extensive show room with a large selection of out goods on display We have a large number of working model Gas Log Fires and LG Air Conditioner We showcase all the brands of Wood Stoves and Wood Heaters Pivots Warehouse/Stocks Pivot carry Australia's most extensive range of Spare Parts and products in stock Although we would like to stock everything - Pivot can arrange non stock items to be supplied as well