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How Many Stores do you have?
We have 3 Stores
Pivot Geelong looks after Geelong and surrounding areas as well as Country Australia
Pivot Melbourne looks after Melbourne and Gippsland areas
pivotstove.com.au services all of Australia including WA, SA, NSW, QLD, NT, ACT, Tas, Vic
and New Zealand
You have a massive range - how do I choose the right heater?
This is where Pivot is different - Our policy is not just to sell a box, but to provide the right product for you.
Our staff are all qualified and experienced and offer to walk you through the options to make sure you buy what is right for you - not just what is in stock.
How do I ring you with a 1300 HEATER Phone No?
1300 HEATER stands for 1300 432 837 - this phone No will divert to our closest store
What is Pivot's Pricing Policy
What Pivot offer is Trade Prices to the Public
Pivot will assist you in your selection and will package up a trade price for your requirements
How do i get a quote?
After assisting you with your selection, we will provide you with a Quote
Does Pivot Geelong & Pivot Melbourne have the same Range?
Pivot Melbourne does not carry the Coonara/Heatcharm or Arrow Range of Products - but these are available from Pivot Geelong.
Pivot Melbourne does carry an extensive range of every other product range Pivot Geelong has.
How do I order a product?
You can either contact us by phone or email us with your information
We require the Following Information
- Your Name
- Postal Address
- Delivery Address
- Contact Phone Numbers
How do I pay?
Never email your credit card details...
Pivot accepts
- Visa Card payment by Phone
- Master Card by Phone
- EFT Payments (details on our Order Conformation)
- PayPal
- Cheque (Cheques need to be cleared before goods are dispatched)
- Cash
I Live interstate - how can i get the goods to me?
Pivot have at our ready an extensive range of transport companies who can arrange goods to be delivered anywhere in Australia
What do the transport do?
Understanding that some of our items weigh up to 450Kg - you will need to be able to handle the delivery on your end
For the larger items - we can arrange for them to be delivered to a transport Company Depo close to you for you to collect with a trailer
For the smaller items - IPEC or TNT offer delivery to your door
What is the turn around time from ordering?
Depending on the item and changes you request - we aim to have must stock items dispatched within 48Hours from ordering
What about Warranty?
Pivot has arranged with the manufactures of the heaters a Nationally covered Warranty.
We can arrange any warranty to be covered anywhere within Australia
Do you reply to emails?
All emails are replyed - we try to offer same day responces, but otherwise - you email will be replyed to within 24hours
The more information you provide us - the more we can assist youwith providing you the right advice
I dont know what I have - How can I identifly my product?
We receive many emails with photos of the product you are trying to repair or replace - these emails are greatly accepted
Do you export?
We do Export to New Zealand only
Do you have any other stores in other states in Australia
At this stage - No, Pivot have been in Geelong since 1876 and Melbourne since 2007 - but pivotstove.com.au provides product anywhere in Australia
Having a large internet site - we can keep our over heads low and offer very competitive prices to you
Our web site is continually involving with new products, images and information added daily
I need more information on a product?
Pivot update our web site regularly and there is more and more down loads available including
- Users Manuals
- Installation Manuals
- Spare Part Manuals
Pivot also have an extensive library of information and photos - Let us know what you need and we can email more information to you.
What is your return Policy?
Pivots return rate is .01%. Pivot prides ourselves in supplying the right product to you in the first place
Goods returned MUST be in the original packaging and MUST not of been used.
We offer Monies back 7day from date of invoice.
Custom made goods to your requirements will occur a handling fee
I saw Pivot on EBay - do you sell all products on EBay?
No - Pivot use the EBay and Trading Post to promote over stocks or manufactured run out Specials.
These items are also listed in our Monthly Specials
EBay is also a great exposure for us - with the Internet lifestyles, we are now only a click away in your home.
How are you Set Up?
Pivots Show Room
Pivot have an extensive show room with a large selection of out goods on display
We have a large number of working model Gas Log Fires and LG Air Conditioner
We showcase all the brands of Wood Stoves and Wood Heaters
Pivots Warehouse/Stocks
Pivot carry Australia's most extensive range of Spare Parts and products in stock
Although we would like to stock everything - Pivot can arrange non stock items to be supplied as well
Last Updated: Saturday 11th of October 2008 10:32:32 AM
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